499bet Privacy Policy
This document contains a full description of how your personal information is collected, where it is stored, and how it is kept secure.
Table of Contents
Introduction and Scope
499bet is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy document ("Policy") describes how 499bet manages information collected during use of its website, mobile application, and related services.
By using this website or any service of 499bet, you are considered to have agreed to the terms set out in this Policy. This Policy supplements the Terms and Conditions and both documents should be read together.
To learn about 499bet's full corporate identity and detailed description of services, visit our About Us page.
Data Collection
2.1 Registration and Account Information
When you create an account on 499bet, we collect the following information:
- Full name and date of birth (for age verification)
- Username and password (stored in encrypted form)
- Email address and mobile number
- Address and national identity card details (for KYC verification)
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect the necessary payment-related information. Transactions on 499bet can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The date, amount, and method of each transaction are recorded.
2.3 Technical Information
When you use our platform, the following information is recorded automatically:
- IP address and device identifier
- Browser type, version, and operating system
- Session duration and page visit patterns
- Referral source and search keywords
2.4 Gaming Activity Information
To ensure fair gaming and maintain a responsible gaming environment, every bet, game session, and betting history is recorded.
Purpose of Data Use
499bet uses collected information only for specific and legitimate purposes. The main purposes are listed by category below:
3.1 Service Operation and Improvement
- Account creation and management
- Processing game and betting services
- Completing deposit and withdrawal transactions
- Monitoring and improving platform performance
- Identifying and resolving technical issues
3.2 Security and Fraud Prevention
- Detecting unauthorised access and suspicious transactions
- Preventing the use of multiple accounts
- Complying with anti-money laundering (AML) procedures
- Age verification and KYC confirmation
3.3 Personalised Experience
- Game recommendations based on your preferences
- Providing relevant promotional offers
- Improving the standard of customer service
3.4 Communication
We use the email address and mobile number you provided to send important account notifications, transaction confirmations, and security alerts. You will have the option to opt out of promotional messages.
Data Storage and Security
4.1 Retention Period
499bet retains your personal information for the entire duration your account is active and, after account closure, for as long as necessary to meet applicable legal obligations. Financial transaction records are generally kept for longer due to long-term legal requirements.
4.2 Technical Security Measures
To keep your information secure, 499bet uses the following technical methods:
- All data transfers via SSL (Secure Sockets Layer) encryption
- Strong hashing algorithms for passwords and sensitive data
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Continuous server monitoring
4.3 Access Control
Access to your personal information is limited to only those staff members who need it to perform their job. All staff are bound by strict confidentiality agreements and trained in data protection.
Sharing Data with Third Parties
499bet does not sell or rent your personal information to any third party. However, information may be shared in the specific circumstances below:
5.1 Service Partners
We work with selected third-party service providers for payment processing, identity verification, customer service, and technology infrastructure management. These partners receive only the information necessary for their work and operate under strict confidentiality agreements.
5.2 Gaming Software Providers
The minimum technically necessary information may be provided to game developers including Pragmatic Play, PG Soft, JILI, and Evolution for the smooth operation of their platforms.
5.3 Legal Obligations
Information may be provided in response to a court order, applicable law, or a lawful request from a government authority.
5.4 Business Transfers
In the event of a business merger, acquisition, or sale of assets, user information may form part of the transferred assets. We will notify you in advance if such a change occurs.
Cookie Policy
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit the 499bet website. They help remember your preferences, maintain your login state, and analyse your usage patterns.
6.2 Types of Cookies
- Essential cookies: Necessary for the basic operation of the site — login sessions, security tokens, and language preferences.
- Functional cookies: Remember your preferred games, theme, and interface settings.
- Analytics cookies: Used to monitor site traffic and usage patterns.
- Advertising cookies: May be used to show relevant ads based on your interests.
6.3 Cookie Control
You can reject non-essential cookies by changing your browser settings. However, disabling some cookies may cause certain features of the site to not work correctly.
User Rights
As a 499bet user, the following rights apply to your personal information:
7.1 Right to Access Information
You may request to view all information we hold about you. This request will be fulfilled within a reasonable time after verification.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. In some cases, verification documents may be required.
7.3 Right to Delete Information
You may request deletion of information that does not need to be retained beyond legal obligations. However, information from active accounts and records that must be legally retained fall outside the scope of this right.
7.4 Objection to Processing
You have the right to object to the use of your information for marketing purposes. Upon receiving such a request, we will stop that use immediately.
Protection of Minors
499bet strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory during the registration process, and additional identity documents may be requested if there is any doubt.
If it is found that a person registered using a false age, their account will be suspended immediately and any information collected will be securely deleted.
Policy Changes
499bet may update this privacy policy from time to time to keep pace with changes in technology, the legal environment, or business needs.
For significant changes, we will:
- Display a clear notice on the website's home page
- Send a direct notification to the registered email address
- Inform users before the effective date of the change
Continued use of the platform after an update will be taken as your agreement to the revised policy. If you do not agree to the changes, you have the right to request closure of your account.
Contact Us
If you have any questions, concerns, or information requests regarding this privacy policy, please contact us. The 499bet customer service team is available 24 hours a day, seven days a week in both Bengali and English.
Contact methods:
- Live Chat: Use the live chat feature directly after logging in to the platform
- Email: [email protected]
Please send formal requests related to your information (such as viewing or deleting data) by email. We will respond within the designated timeframe after verifying your identity.
Alongside this policy, answers to common privacy-related questions can also be found in our FAQ.